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Food Service Team Lead

2 months ago

St Catharines, Ontario, Canada Farm Boy Full time
Job Summary
We are seeking a Food Service Team Lead to join our team at Farm Boy. As a key member of our store operations, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service.

About the Role
The Food Service Team Lead is responsible for supervising department employees, providing guidance and coaching on customer service and operational procedures, and ensuring that all tasks are completed efficiently and effectively. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality customer experiences.

Main Responsibilities
• Provide exceptional customer service and support the Farm Boy vision of providing the best fresh shopping experience
• Supervise department employees and provide guidance on customer service and operational procedures
• Ensure all tasks are completed efficiently and effectively, adhering to quality standards and company policies
• Assist with training new team members and maintaining a positive work environment
• Communicate corporate and department information, changes, and updates to team members
• Review and verify department invoices for accuracy
• Perform other related duties as required

Requirements
• Partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience
• Superior customer service, organizational, and interpersonal skills
• Clear and effective communication style, both written and oral
• Ability to work with little supervision, maintaining a high standard for quality, attention to detail, and cleanliness
• Good judgment and decision-making abilities
• Flexible schedule, including weekends, evenings, and holidays

Estimated Salary: $45,000 - $60,000 per annum