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Technical Content Specialist

2 months ago

Toronto, Ontario, Canada Veeva Systems Full time

About the Role

Veeva Vault Safety is seeking an experienced Technical Writer to join our team. As a Technical Writer, you will be responsible for creating high-quality documentation that enables users to effectively complete their tasks.

Key Responsibilities

  • Develop and maintain documentation for new features, including learning, researching, testing, and tracking progress to understand user needs.
  • Become an expert in Vault Safety, staying up-to-date with new features and contributing to peer reviews.
  • Commit to continuous improvement and contribute to ways to enhance content and processes.
  • Contribute to the consistent voice of our Help by reviewing existing content and maintaining a similar style.
  • Collaborate closely with Product Managers, Developers, and QA to ensure content is correct, complete, clear, and consistent.

Requirements

  • 3+ years of technical writing experience.
  • Post-graduate degree or certificate in technical communications or equivalent experience.
  • Excellent communication skills (written and verbal) and research skills.
  • Ability to manage time effectively when faced with competing priorities.
  • Ability to work independently and ask for help when needed.
  • Technical aptitude and willingness to expand technical skills.
  • Ability to ask effective questions.
  • Based in Eastern time zone.
  • Qualified candidates must be legally authorized to be employed in Canada. Veeva does not provide sponsorship of employment visa for this position.

Nice to Have

  • Working knowledge of the software development process and cloud software applications.
  • Experience working in an agile software development environment.
  • Experience writing for regulated industries with a focus on pharmacovigilance as an asset.
  • Familiarity with Markdown, Jekyll, Gitlab, and Jira.

Perks & Benefits

  • Medical, dental, vision, and basic life insurance.
  • PTO and company-paid holidays.
  • Retirement programs.
  • 1% charitable giving program.

Compensation

  • Base pay: $60,000 - $110,000 CAD
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.