Technical Content Specialist
4 weeks ago
The Role
We are seeking an experienced Technical Content Specialist to join our team at Veeva Vault Safety. As a key member of our documentation team, you will be responsible for creating high-quality content that enables users to effectively complete their tasks.
Key Responsibilities
- Develop and maintain documentation for new features, including learning, researching, testing, and tracking progress to ensure content is accurate and up-to-date.
- Collaborate with Product Managers, Developers, and QA to ensure content is correct, complete, clear, and consistent.
- Contribute to the consistent voice of our Help by reviewing existing content and maintaining a similar style.
- Commit to continuous improvement and contribute to ways we can improve our content and processes.
Requirements
- 3+ years of technical writing experience.
- Post-graduate degree or certificate in technical communications or equivalent experience.
- Excellent communication skills (written and verbal) and research skills.
- Ability to manage your time effectively when faced with competing priorities.
- Ability to work independently and ask for help when needed.
- Technical aptitude and willingness to expand technical skills.
- Ability to ask effective questions.
- Based in Eastern time zone.
- Qualified candidates must be legally authorized to be employed in Canada.
Nice to Have
- Working knowledge of the software development process and cloud software applications.
- Experience working in an agile software development environment.
- Experience writing for regulated industries with a focus on pharmacovigilance as an asset.
- Familiarity with Markdown, Jekyll, Gitlab, and Jira.
Perks & Benefits
- Medical, dental, vision, and basic life insurance.
- PTO and company-paid holidays.
- Retirement programs.
- 1% charitable giving program.
Compensation
- Base pay: $60,000 - $110,000 CAD
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location.
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