Client Retention Specialist
1 month ago
At SSENSE, we're seeking a highly skilled Client Retention Coordinator to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their exceptional experience with our brand.
Key Responsibilities:- Cultivate Client Relationships: Develop and maintain a deep understanding of our clients' needs and preferences, providing personalized service to drive loyalty and retention.
- Resolve Client Issues: Proactively address and resolve any client concerns or issues, ensuring timely and effective solutions.
- Coordinate Special Services: Oversee the coordination of extended services, including holds, alterations, dry cleaning, and consignment, to enhance the client experience.
- Collaborate with Teams: Work closely with Customer Care, Personal Shopping, and Communication teams to continuously improve processes and deliver exceptional customer service.
- A minimum of 1 year of experience in luxury retail, hospitality, or customer service.
- College or University degree in Hospitality Management or a related field is preferred.
- Excellent knowledge of the labels carried by SSENSE, including creative direction, history, and technical garment information.
- Excellent written and verbal communication skills in both French and English, with other languages an asset.
- Proficiency in Microsoft Office Suite, Google Suite, and web-savviness.
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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