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Regional Office Operations Coordinator

2 months ago

Calgary, Alberta, Canada IG Wealth Management Full time

Job Summary

The Regional Office Operations Coordinator plays a vital role in providing exceptional service to internal and external clients of IG Wealth Management. As the first point of contact, this individual is responsible for greeting clients, managing incoming calls, and ensuring seamless administrative support.

Key Responsibilities

  • Reception duties, including welcoming clients, managing phone calls, and maintaining inventory
  • Mail and courier receipt, preparation, and distribution
  • Meeting room arrangement, technology setup, and office equipment maintenance
  • Supporting the Consultant network with policies, procedures, and resources
  • Onboarding new members, assisting with system training, and providing escalation support
  • Performing other administrative duties as required by the Manager, Region Office Operations

Requirements

  • Minimum 2 years of administrative and reception experience, preferably in the Financial Services industry
  • Post-secondary education in a business discipline
  • Proven strengths in client service, accountability, communication, and teamwork
  • Discretion and ability to prioritize tasks under tight deadlines
  • Strong business and technical skills, including proficiency in Microsoft Office Suite