Server Representative
4 days ago
Job Summary
We are seeking a skilled Server to join our team at the Royal York hotel. As a Server, you will play a vital role in delivering exceptional guest service and ensuring that every dining experience meets our high standards.
Key Responsibilities
- Guest Service
- Deliver exceptional guest service with a personal and friendly approach
- Exceed guest expectations by providing a thorough understanding of the menu, including wine and a la carte options
- Suggestively upsell to benefit the hotel, its shareholders, and yourself
- Reporting and Teamwork
- Report to duty punctually and maintain a professional appearance
- Maintain teamwork and good work ethics with all guests and colleagues
- Assist coworkers with duties without compromising the guest experience
- Knowledge and Training
- Have full knowledge of the menu, including dietary restrictions and beverage lists
- Be prepared to answer guest questions in a direct and concise manner
- Additional Responsibilities
- Maintain a safe and clean environment
- Understand and follow hotel policies and procedures
- Attend pre-shift meetings to ensure open communication
- Report any incidents to your manager
Requirements
- Previous work experience in a restaurant or food and beverage setting
- Excellent interpersonal skills and teamwork attitude
- Smart Serve training program certification required
- OTEC certificate an asset
- Flexibility with shifts dependent on business demands
Work Type
Part-time
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