Server Representative

4 days ago

Toronto, Ontario, Canada AccorHotel Full time

Job Summary

We are seeking a skilled Server to join our team at the Royal York hotel. As a Server, you will play a vital role in delivering exceptional guest service and ensuring that every dining experience meets our high standards.

Key Responsibilities

  • Guest Service
    • Deliver exceptional guest service with a personal and friendly approach
    • Exceed guest expectations by providing a thorough understanding of the menu, including wine and a la carte options
    • Suggestively upsell to benefit the hotel, its shareholders, and yourself
  • Reporting and Teamwork
    • Report to duty punctually and maintain a professional appearance
    • Maintain teamwork and good work ethics with all guests and colleagues
    • Assist coworkers with duties without compromising the guest experience
  • Knowledge and Training
    • Have full knowledge of the menu, including dietary restrictions and beverage lists
    • Be prepared to answer guest questions in a direct and concise manner
  • Additional Responsibilities
    • Maintain a safe and clean environment
    • Understand and follow hotel policies and procedures
    • Attend pre-shift meetings to ensure open communication
    • Report any incidents to your manager

Requirements

  • Previous work experience in a restaurant or food and beverage setting
  • Excellent interpersonal skills and teamwork attitude
  • Smart Serve training program certification required
  • OTEC certificate an asset
  • Flexibility with shifts dependent on business demands

Work Type

Part-time

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