Server Representative

1 month ago

Toronto, Ontario, Canada AccorHotel Full time
Job Title: Server Reign Bar Part Time

Job Summary:

We are seeking a skilled and friendly Server to join our team at the Royal York. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Take orders, serve food and beverages, and present bills in a professional and discreet manner.
  • Have a thorough knowledge of the menu, including dietary restrictions and beverage lists.
  • Be prepared to answer guest questions in a direct and concise way.
  • Take corrective action when dealing with dissatisfied guests, aiming to have them leave happy.
  • Maintain teamwork and good work ethics with all guests and colleagues, assisting with duties without compromising the guest experience.
  • Understand shift end reports, non-cash/cash transactions, and procedures for depositing monies into safe or collecting due backs.
  • Have read and understood all hotel policies and procedures, as outlined in the employee handbook.
  • Understand the concept of hours of operation, procedures for order taking, writing reservations, table setting, and guest service standards of the restaurant.
  • Attend pre-shift, weekly, and monthly meetings to ensure open lines of communication between all employees.
  • Immediately report any accidents that happen to your manager.
  • Express your concerns, suggestions, or comments on how to improve the guest experience or ways to improve the operation as a whole.
  • Understand all other outlets' services and offices in the hotel, including location, hours of operation, and offerings.
  • Adhere to all Safe Standards, ensuring all hygiene and prevention measures are being met.
  • Adhere to alcohol handling procedures and policies.
  • Adhere to all LQA standards set for the department.

Qualifications:

  • Previous work experience in a restaurant/food and beverage setting.
  • Excellent interpersonal skills and a team player attitude.
  • Smart Serve training program certification required.
  • OTEC certificate an asset.
  • Previous experience of working in an union environment preferred.
  • Flexibility with shifts dependent on business demands (must be available weekends).

Remote Work: No

Employment Type: Part-time

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