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Customer Experience Specialist

2 months ago

Innisfil, Canada Fraserway RV Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Sales Consultant to join our team at Fraserway RV. As a Sales Consultant, you will be responsible for meeting and greeting customers, determining their needs, and selecting products that best match their lifestyles.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive customer experience
  • Determine customer needs and preferences through consultation and product knowledge
  • Select products that best match customer lifestyles and preferences
  • Closing sales deals by following company sales processes and procedures
  • Meet and exceed sales targets and performance metrics
  • Participate in regular and ongoing sales training to improve sales productivity and product knowledge
  • Conduct customer orientation of purchased units and ensure customer satisfaction
  • Call sold customers within 24 to 48 hours of delivery to ensure satisfaction and gather feedback
  • Maintain a clean and organized sales area and equipment
  • Ensure customer-facing workspace is presentable and professional

Requirements:

  • Previous sales experience in the RV industry or a related field
  • Valid sales license (OMVIC) or willingness to obtain
  • Basic understanding of email, Microsoft Word, and Excel
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Good presentation and closing skills
  • Strong team player with a positive attitude
  • Ability to pass a background check

About Fraserway RV:

Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and we are committed to providing our customers with an exceptional experience.