Customer Service Team Lead
2 weeks ago
We are seeking a highly organized and detail-oriented Customer Service Team Lead to join our team at the Discovery Centre. As a key member of our customer service team, you will be responsible for coordinating, assigning, and reviewing work to ensure seamless customer support.
Key Responsibilities:
- Co-ordinate, assign and review work to ensure timely completion and high-quality results.
- Develop and implement effective work processes to improve customer satisfaction and team efficiency.
- Collaborate with team members to resolve customer complaints and concerns.
Requirements:
- Bachelor's degree in a related field.
- 2 years to less than 3 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Dental plan.
- Health care plan.
- Paramedical services coverage.
- Vision care benefits.
- Group insurance benefits.
- Life insurance.
- Registered Retirement Savings Plan (RRSP).
- Long-term care insurance.
- Paid time off (volunteering or personal days).
- Parking available.
- Work Term: Permanent.
- Work Language: Bilingual.
- Hours: 70 hours bi-weekly.
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