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Front Desk Associate

2 months ago

Lacombe, Canada Country Club Inn Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Country Club Inn. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures to ensure the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a prompt and professional manner.
  • Provide exceptional customer service to ensure guest satisfaction and loyalty.
Requirements
  • No degree, certificate, or diploma required.
  • Will train on the job.
  • Work setting: Hotel, motel, resort.
  • Work term: Permanent.
  • Work language: English.
  • Hours: 30 to 40 hours per week.