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Content Manager
2 months ago
We are seeking a highly skilled Content Manager to join our team at ServiceMaster Restore. As a Content Manager, you will be responsible for assisting in managing and conducting various general contents/cleaning services at assigned residential and commercial client sites.
Key Responsibilities- Job Safety: Approach all aspects of the work being performed with safety as the highest priority.
- Schedule Creation: Assist in creating and revising preliminary master schedules for production staff, detailing the sequence of all work to be performed.
- Pack Out Coordination: Coordinate and supervise pack outs in customers' businesses or dwellings.
- Contents Cleaning: Coordinate and supervise contents cleaning at our facilities as a result of smoke/fire/water damages.
- Non-Restorable Contents: Prepare non-restorable contents lists for our customers.
- Project Management: Assist the Project Manager with a working schedule for the purpose of estimating.
- Vehicle Policy: Ensure company vehicle policies are adhered to and enforced.
- Work Order Prioritization: Actively participate in finalizing priority of work orders, optimum downtime windows, and necessary lead times.
- Production Project Information: Enter production project information into Restore software system.
- Job Specific Information: Provide job-specific information to project managers, project managers' assistants, production staff, adjusters, owners, sub-contractors, and vendors as necessary.
- Research and Development: Research and investigate new technologies (equipment, processes, products, etc.).
- Safety Notifications: Manage safety notifications and communication to the contents production staff.
- Job Review: Review contents handling/cleaning jobs assigned daily and communicate with other associates involved as needed.
- Job Inspection: Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements.
- Customer Satisfaction: Facilitate customer inspection of the job after completion, request customer sign-off on the form indicating their satisfaction, and process payment for work completed.
- Re-Service Requests: Handle re-service requests promptly and courteously.
- Customer Satisfaction: Maintain a high level of customer satisfaction throughout the project with the Property Owner, Insurance Adjuster, Insurance Company, and/or Corporate Client.
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.
CompensationCompensation: $20.00 per hour
About ServiceMaster RestoreBy joining ServiceMaster Restore, you'll be part of an industry-leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind, and our culture is one of diversity, where successful people work together to achieve common goals.
