Hotel Operations Manager
1 month ago
We are seeking a seasoned General Manager to lead our hotel operations and drive business success.
About the RoleThe General Manager is responsible for overseeing all aspects of hotel operations, including guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building, and staff development. This role requires a strategic thinker who can direct and coordinate activities to achieve efficiency and maximize profits.
Key Responsibilities- Manage all aspects of the business, including budgeting, forecasting, yield, and revenue management.
- Develop and execute business plans, including sales and marketing strategies.
- Lead and manage all departments and employees, overseeing day-to-day operations and controlling purchases and inventories.
- Represent the hotel in industry associations and maintain strong community involvement.
- Create an environment that ensures 100% guest satisfaction.
- Communicate and implement brand and management group policies, procedures, and standards.
- Maintain product and service quality standards and initiate corrective action when required.
- Recruit, supervise, coach, discipline, and evaluate direct reports.
- Protect the hotel and its assets through preventive maintenance programs.
- Minimum 5 years of hospitality managerial experience in a larger full-service accommodation establishment.
- Proven leadership, entrepreneurial, and decision-making skills.
- Ability to interact and coach all levels of management and staff in a professional manner.
- Experience in staff management, recruitment, training, and motivation.
- Background in business, marketing, and sales plan development and execution.
- Proven track record in revenue management, exceeding market share, and sales targets.
- Above-average proficiency in computerized systems.
- Ability to work within deadlines and analyze data to establish action plans.
- Strong financial planning, revenue management, and organizational skills.
InnVest Hotels is a leading hospitality company with a diverse portfolio of hotels across Canada. We are committed to delivering outstanding guest experiences and superior returns on quality hospitality investment.
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