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Hotel Operations Manager

4 weeks ago

Amherst, Canada Comfort Inn Amherst Full time
Job Title: Hotel Managing Supervisor

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at Comfort Inn Amherst. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations.
  • Establish work schedules and procedures to maximize efficiency and productivity.
  • Perform same duties as workers supervised to maintain a hands-on approach.
  • Prepare and submit reports to management on hotel performance and guest feedback.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs to ensure exceptional customer service.
  • Co-ordinate, assign, and review work to ensure tasks are completed on time and to a high standard.
  • Hire and train staff in job duties, safety procedures, and company policies to maintain a skilled and motivated team.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure adequate stock levels and minimize waste.
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry.
  • Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
  • Ability to work under pressure and maintain a high level of productivity in a fast-paced environment.
  • Physical ability to lift up to 23 kg (50 lbs) and perform other duties as required.
Benefits:
  • Bonus
  • Group insurance benefits
  • Other benefits
  • Permanent position
  • 30 hours per week
  • English as the primary language of work