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Bilingual Customer Service Specialist

2 months ago

Calgary, Alberta, Canada Equitable Bank Full time
{"The Opportunity": "

Are you a customer service professional looking for a new challenge? Do you have a passion for helping others and a knack for problem-solving?

We are seeking a highly skilled Bilingual Customer Service Specialist to join our Mortgage Services team at Equitable Bank. As a key member of our team, you will provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.

", "The Role": "
  • Provide excellent customer service to clients in both English and French, responding to inquiries and resolving issues in a timely and professional manner.
  • Support clients through the mortgage process, providing guidance and information on our products and services.
  • Work collaboratively with internal teams to ensure seamless communication and resolution of client issues.
  • Meet or exceed performance metrics, including call quality, compliance, and customer satisfaction.
", "What We Offer": "
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to ensure your success in the role.
  • Opportunities for professional growth and development, including career advancement and education assistance.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
", "About Us": "

Equitable Bank is a leading financial institution dedicated to providing innovative banking solutions to Canadians. We are committed to excellence, integrity, and customer satisfaction, and we are seeking like-minded individuals to join our team.

", "How to Apply": "

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we will be in touch to discuss your qualifications further.

"}