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Shift Manager

2 months ago

Oakville, Ontario, Canada A&W Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at A&W. As a Shift Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets our high standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of our food preparation and service staff
    • Train staff in job duties, sanitation, and safety procedures
    • Estimate ingredient and supply requirements for meal preparation
  • Customer Service
    • Ensure that food and service meet quality control standards
    • Address customer complaints or concerns in a professional and courteous manner
  • Operations Management
    • Establish methods to meet work schedules and ensure efficient use of resources
    • Prepare and submit reports on sales, stock, and other key performance indicators
  • Team Management
    • Supervise and check the delivery of food trolleys
    • Establish work schedules and ensure that staff are aware of their responsibilities
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a similar role
  • Work Environment
    • Fast-paced environment with tight deadlines
  • Physical Capabilities
    • Ability to stand for extended periods and perform physical tasks
  • Personal Suitability
    • Client focus and efficient interpersonal skills
Working Conditions

This is a permanent, full-time position with 35 hours of work per week. The work language is English.