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Installation Specialist

2 months ago

Kingston, Ontario, Canada Xplore Inc. Full time
Installation Technician

We are seeking a skilled Installation Technician to join our team in Kingston, ON. As a key member of our operations team, you will be responsible for the installation, service/repair, and upgrading of residential and small business customer equipment, including satellite and fixed wireless internet, and wireless and Mesh Routers.

Key Responsibilities:
  • Dispatching to customer homes to install and repair internet services
  • Managing all on-site installation, repair, maintenance, and test tasks
  • Maintaining accurate and timely service reports
  • Managing inventory, including ordering, returning faulty units, and quarterly count submissions
  • Operating and maintaining a company vehicle
  • Following all company filed procedures and protocols
  • Cooperating with technical teams and sharing information across the organization
Requirements:
  • A valid driver's license and willingness to provide a driver's abstract annually
  • Completion of post-secondary education in a related field of technology, and/or relevant work experience
  • Demonstrated experience in installations of internet or satellite
  • Ability to work a flexible and rotating work schedule, including every other Saturday
  • Strong knowledge of computers and basic troubleshooting of internet connections
  • Ability to follow directions and/or use GPS mapping
  • Knowledge of working standards of Health and Safety, construction, and CSA
  • Strong oral and written communication skills, professionalism, and tact in representing the company to our customers (both internal and external)
  • Ability to interpret and solve technical problems, resourceful, courteous, honest, and reliable
  • Strong time management skills with attention to detail

Xplore Inc. is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Xplore Inc. is Canada's fibre, 5G, and satellite broadband company for rural living. We are committed to the relentless pursuit of an improved broadband experience for all Canadians.