Bilingual Financial Customer Service Specialist

2 weeks ago


Charlottetown, Prince Edward Island, Canada NTT Business Process Outsourcing Full time
Job Overview
National Language Support (NLS) provides bilingual customer support for our clients. As a Bilingual Financial Customer Service Specialist, you will be handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions and website support.

About the Role
This is a full-time position working from home. You will provide excellent service on inbound, outbound, and offline mail and correspondence work queues as assigned. Your primary responsibility will be handling inbound call servicing.

Key Responsibilities
* Provide excellent customer service while responding to all inbound inquiries including but not limited to application processing, account updates/inquiries, product information and website support.
* Encourage customers by discussing the benefits and features of supplemental products and services to improve the customer experience.
* Identify and resolve inquires & complaints to achieve a mutually satisfactory solution ensuring that the escalation process is followed as necessary.

Requirements
* 1 year of previous customer experience required
* Contact center experience considered a strong asset
* Previous Financial Services experience would be considered an asset
* Knowledge of Credit Cards considered an asset
* High school diploma and proven experience in a customer experience industry
* Excellent verbal communication skills - clear, concise, confident & caring telephone manner
* Passionate about being a Customer Service Professional
* Demonstrated active listening skills
* Demonstrated analytical and problem-solving skills
* Positive attitude and demonstrated ability to get along with others
* Proficient in Microsoft Suite Applications and strong key boarding skills
* Demonstrated ability to work within time constraints
* Ability to multitask and work multiple assignments throughout a shift

Benefits
* All equipment required for you to be successful in your role
* Virtual paid training
* Comprehensive benefits package (medical, vision, and dental)
* Employee Assistance Program
* RRSP program options
* Short- and Long-Term Disability options
* Rewards and Recognition programs
* Internal career advancement opportunities

Salary
$18.00/Hr

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