Strategic Loyalty Innovation Lead

1 day ago

Toronto, Ontario, Canada Loblaw Companies Limited Full time
Loyalty Strategy & Projects Co-op

We are seeking an exceptional individual to join our team as a Strategic Loyalty Innovation Lead. This exciting opportunity will involve collaborating with cross-functional stakeholders to drive the future direction of Canada's largest and most loved loyalty program, PC Optimum.

As part of the Loyalty Team at Loblaw Companies Limited, you will leverage your passion for customers, analytical skills, and project management expertise to support the continued innovation of PC Optimum through strategic planning and projects.

About the Role:

  • Lead project management activities for loyalty strategy projects and workstreams, including building workback plans, tracking against key milestones, mapping processes, providing status updates, and maintaining project documentation.
  • Contribute to the exploration and evaluation of new opportunities and innovation pursuits by supporting research, reporting, data analysis, business casing, financial modelling, and/or recommendation development.
  • Conduct ad hoc analyses and investigations to elicit customer, program, and/or competitive insights.
  • Prepare briefings and presentations to report on the health of the PC Optimum program and loyalty industry / market trends.

Your Qualifications:

  • Hands-on experience in a fast-paced, corporate environment.
  • Prior co-op experience and comfort working with cross-functional stakeholders.
  • Exceptional data fluency and ability to analyze and summarize data from various sources.
  • Comfort thinking critically about ambiguous problems and effective communication skills.
  • Strong intangibles, including time management, problem-solving, critical thinking skills, and ability to work independently.

Bonus Qualifications:

  • Experience in the retail and/or loyalty industry.
  • Experience extracting and analyzing data from dashboards and/or BI tools.

Estimated Salary Range: $65,000 - $80,000 per annum, depending on qualifications and experience.

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