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Retail Store Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Retail Store Manager to join our team at Vail Resorts. As a key member of our retail management team, you will be responsible for providing exceptional customer service and leading daily operations in our retail stores.
Key Responsibilities:
- Lead daily operations, monitoring performance and budget, including scheduling and payroll
- Maintain daily store records for performance, sales metrics, inventory control, and equipment rentals
- Hire and train employees in POS system operation, product knowledge, guest service, sales techniques, and loss prevention policies and procedures
- Monitor team performance and behavior, providing meaningful feedback and direction, and recognizing or addressing any issues
- Maintain up-to-date product knowledge and provide excellent customer service through timely responses to customer questions, suggestions, complaints, and recognition
- Participate in leadership forums, providing feedback and input on store performance, training, and continuous improvement opportunities
- Other duties as assigned, including specialty areas like merchandising and rentals
Requirements:
- High School Diploma or GED Equivalent; Business area training or education preferred
- 1-3 years of retail supervisor experience; ski industry experience preferred
- Ability to work in a fast-paced retail environment, multitask, and manage multiple customers
- Ability to work a flexible schedule, including nights, holidays, and weekends
- Must be able to communicate fluently in English
What We Offer:
- Competitive compensation package
- Free Epic pass(es) and free ski and snowboard lessons
- 40% retail discounts
- Opportunities for growth and development through Epic Service training and development experience
- Wellness benefits to support your success