Underwriting Service Manager

4 weeks ago


Old Toronto, Ontario, Canada QBE Insurance Group Full time
Underwriting Service Manager Role

We are seeking an experienced Underwriting Service Manager to lead and develop our Underwriting Assistant team in Canada. This is an exciting opportunity to work collaboratively with Underwriting Managers and contribute to the direction, motivation, and development of the extended service team.

Key Responsibilities
  • Direct and manage the Underwriting Assistant team, ensuring overall output and quality of service.
  • Manage resources to ensure sufficient staff levels are available, aligned with business needs.
  • Establish and communicate performance targets for Underwriting Assistants, and hold regular reviews to ensure delivery.
  • Define learning and development needs for the team, ensuring delivery to equip employees with the skills required to perform consistently in line with agreed service levels and targets.
  • Support cross-training among the extended service team to ensure continuation of service during holidays and illnesses.
  • Plan and manage operations to ensure priorities and targets are clearly articulated for the assigned business unit.
  • Develop and maintain support processes, management controls, and reporting as required.
  • Monitor and influence processes to ensure that the extended service team activity and performance remain appropriately structured to satisfy business unit expectations.
  • Establish and maintain a clear and robust service control framework with an appropriate reporting structure to ensure exposures are recognized and risks managed.
About You
  • Experience of managing people, with the ability to engage, motivate, lead, and develop a team.
  • Strong organizational skills, including work planning and ability to prioritize.
  • Ability to use initiative and work well under pressure.
  • Understanding of class-specific underwriting and reinsurance knowledge with an understanding of underwriting admin processes and procedures.
  • Knowledge of legal and regulatory requirements.
  • Intermediate level understanding of Word, Excel, and other departmental software packages.
Why QBE?

At QBE, we want our people to feel rewarded and inspired to perform at their best. Our wellbeing initiatives and benefits offer flexibility to suit what matters most to you.



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