Restaurant Supervisor

2 weeks ago

Vaughan, Ontario, Canada State & Main Full time
Restaurant Supervisor Job Description

At State & Main, we're seeking a skilled Restaurant Supervisor to join our team. As a key member of our front-of-house staff, you'll be responsible for ensuring seamless restaurant operations, delivering exceptional customer service, and maintaining high standards of quality and productivity.

Key Responsibilities:

  • Coordinate daily Front of the House restaurant operations, ensuring efficient service and a positive guest experience.
  • Deliver superior service, maximizing customer satisfaction and loyalty.
  • Respond promptly and professionally to customer complaints, resolving issues efficiently and effectively.
  • Regularly review product quality, researching new vendors to maintain high standards.
  • Organize and supervise shifts, ensuring adequate staffing and coverage.
  • Appraise staff performance, providing constructive feedback to improve productivity and efficiency.
  • Estimate future needs for goods, kitchen utensils, and cleaning products, ensuring optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe environment for guests and staff.
  • Manage restaurant image, suggesting ways to improve and enhance the brand.
  • Control operational costs, identifying measures to reduce waste and optimize efficiency.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses, providing valuable insights for management.
  • Promote the brand in the local community through word-of-mouth and restaurant events, reaching a broader audience.
  • Recommend ways to enhance customer engagement, such as discounts and social media promotions.
  • Train new and current employees on proper customer service practices, ensuring a consistent and exceptional guest experience.
  • Implement policies and protocols to maintain future restaurant operations, ensuring continuity and excellence.

Requirements:

  • Proven work experience as a Restaurant Supervisor or similar role, with a strong track record of customer service and leadership.
  • Extensive food and beverage knowledge, with the ability to recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software, with the ability to analyze data and make informed decisions.
  • Strong leadership, motivational, and people skills, with the ability to inspire and motivate staff.
  • Acute financial management skills, with the ability to control costs and optimize efficiency.

What We Offer:

  • A competitive salary, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A generous paid time off policy, with opportunities for vacation and sick leave.
  • A commitment to ongoing training and development, with opportunities for professional growth and advancement.

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