Bilingual Fueling Services Specialist

1 week ago


Edmonton, Alberta, Canada 4Refuel Full time

Fueling Excellence at 4Refuel

4Refuel, Canada's largest and most experienced mobile refueller, seeks a skilled Bilingual Customer Service Representative to deliver exceptional fueling services to our clients. As a key member of our team, you will play a crucial role in ensuring timely, safe, and cost-effective delivery of our services.

Key Responsibilities:

  • Maintain high-quality service by coordinating with operators and the Operations department
  • Utilize dispatch software to reference client conversations, site locations, equipment, and refueling requirements
  • Plan and organize call-in deliveries and dispatch accordingly
  • Receive updates and provide details to Operations and Sales teams on scheduled client changes
  • Process COD delivery requests and authorize credit card transactions as needed
  • Communicate with clients throughout the duration of their fueling requirement, addressing both positive and negative occurrences
  • Provide assistance and direction to operators regarding routes, equipment utilization, and client requirements
  • Problem-solve as issues arise, working with Operations, Sales, and Administration to resolve
  • Maintain excellent relationships with clients, operators, and other employees

Required Skills and Abilities:

  • Must be Bilingual in French (Written & Spoken)
  • Strong interpersonal and communication skills for external and internal customers
  • Ability to multitask and work under stress, maintaining composure in high-activity situations
  • Strong attention to detail and organization skills
  • Self-motivation and ability to motivate and direct Operators
  • Ability to work in a team environment
  • Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint
  • Knowledge of various communication devices and Canadian geography

Education Requirements:

  • Minimum Grade 12 Diploma
  • Post-secondary education in a logistics program or combined industry experience is an asset

4Refuel is committed to diversity and inclusion, and we welcome applications from candidates with disabilities. Accommodations are available upon request. We are an equal opportunity employer and encourage applications from all qualified individuals.



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