Bilingual Collections Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled and bilingual Collections Specialist to join our team at Dentons. As a key member of our finance department, you will be responsible for collections and client services functions for all Dentons Canada offices.
Key Responsibilities
- Perform daily collection activities on assigned portfolio
- Liaise with lawyers regarding their client portfolio and any AR balances
- Make collection calls to clients in a professional manner while keeping and improving customer relations
- Review and monitor assigned accounts on a daily basis and all applicable collection reports
- Take actions in order to encourage timely payments
- Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
- Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner
- Identify issues attributing to account delinquency and discuss them with management
- Provide timely follow-up on payment arrangements
- Assist with the reconciliation of high value and complex accounts & management of high risk balances
- Provide assistance/backup support as required to others in the Finance Department
- Other special projects as required
Requirements
- Bilingual in French and English, both in written and verbal formats
- Three (3) or more years of experience working in a collections or accounting role
- Diploma or Bachelors degree in Finance or equivalent
- Prior experience with ARCS and/or Elite 3E preferred
- Strong working knowledge of collections processes / procedures
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