Contract Delivery Specialist

1 month ago


Canada Tcr International Full time
Job Title: Contract Delivery Manager

At Tcr International, we are seeking a highly skilled Contract Delivery Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, ensuring contractual governance, and driving operational success.

Main Responsibilities:
  • Cultivate strong stakeholder relationships and exceed customer expectations
  • Monitor and report on SLA/KPI compliance, addressing issues proactively
  • Lead performance reviews and identify areas for improvement
  • Respond to customer queries and complaints in a timely manner
  • Produce performance reports and communicate updates to stakeholders
  • Alert the commercial team to growth opportunities
  • Lead winter resilience communications and collaborate on SLA improvement plans
  • Ensure compliance with health and safety standards and information protection
  • Optimize financial transactions and reporting
  • Promote business productivity and efficiency
Requirements:
  • Excellent verbal and written communication skills
  • Advanced Excel and PowerPoint skills
  • Ability to build and maintain relationships
  • Proactive team player with strong organisational and negotiation skills
  • Independent worker within policy and budget limits
  • Innovative problem-solving skills
  • Eligible for a valid Airside Pass
Decision-making and Customer Orientation:

Gathers and evaluates information to make informed decisions, anticipating and exceeding customer needs to reinforce service at all levels.

Cultural Insight and Global Acumen:

Adapts to global business environments and diverse cultures, understanding international business trends and impacts.

Collaborative Success and Results-Driven:

  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, ensuring contractual governance, and driving operational success.Main Responsibilities:Cultivate strong...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, ensuring contractual governance, and driving operational success.Main Responsibilities:Cultivate strong...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers while ensuring compliance with contractual obligations.Main Responsibilities:Cultivate strong relationships...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerTo excel in this role, you will work closely with our customer base to develop strong stakeholder relationships, effectively managing all customer requests to demonstrate a proactive, consistent, and seamless service.Key responsibilities include ensuring contractual governance and reporting obligations are met, while...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers while ensuring compliance with contractual obligations.Main Responsibilities:Cultivate strong relationships...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerTo excel in this role, you will work closely with our customer base to develop strong stakeholder relationships, effectively managing all customer requests to demonstrate a proactive, consistent, and seamless service.Key responsibilities include ensuring contractual governance and reporting obligations are met, while...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job SummaryWe are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.Key ResponsibilitiesCultivate and maintain stakeholder...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerTo excel in this role, you will work closely with our customer base to develop strong stakeholder relationships, effectively managing all customer requests to demonstrate a proactive, consistent, and seamless service.Key responsibilities include ensuring contractual governance and reporting obligations are met, supporting...


  • Canada Tcr International Full time

    Job Title: Contract Delivery ManagerTo excel in this role, you will work closely with our customer base to develop strong stakeholder relationships, effectively managing all customer requests to demonstrate a proactive, consistent, and seamless service.Key responsibilities include ensuring contractual governance and reporting obligations are met, supporting...