Contract Delivery Specialist

1 month ago


Canada Tcr International Full time
Job Summary

We are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring seamless service delivery and contractual governance.

Key Responsibilities
  • Cultivate and maintain stakeholder relationships to exceed customer expectations
  • Monitor and report on SLA/KPI compliance, addressing issues proactively
  • Lead performance reviews and identify opportunities for improvement
  • Respond to customer queries and complaints in a timely and professional manner
  • Produce regular performance reports and communicate updates to stakeholders
  • Identify and pursue growth opportunities with commercial teams
  • Lead winter resilience communications and ensure compliance with health and safety standards
  • Collaborate with cross-functional teams to improve SLA/KPI performance
Requirements
  • Excellent verbal and written communication skills
  • Advanced Excel and PowerPoint skills
  • Ability to build and maintain relationships with customers and stakeholders
  • Proactive team player with strong organisational and negotiation skills
  • Independent worker with ability to work within policy and budget limits
  • Innovative problem-solving skills
  • Eligibility for a valid Airside Pass
What We Offer

As a Contract Delivery Manager at Tcr International, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our operations.



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