Contract Delivery Specialist

4 weeks ago


Canada Tcr International Full time
Job Title: Contract Delivery Manager

We are seeking a highly skilled Contract Delivery Manager to join our team at Tcr International. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers while ensuring compliance with contractual obligations.

Main Responsibilities:
  • Cultivate strong relationships with customers and stakeholders to exceed their expectations
  • Monitor and report on SLA/KPI compliance, addressing any issues proactively
  • Lead performance reviews and identify opportunities for improvement
  • Respond promptly to customer queries and complaints
  • Produce regular performance reports and communicate updates
  • Alert the commercial team to growth opportunities
  • Lead winter resilience communications
  • Collaborate on SLA improvement plans
  • Ensure compliance with health & safety standards and information protection
  • Optimize financial transactions and reporting
  • Promote business productivity and efficiency
Requirements:
  • Excellent verbal and written communication skills
  • Advanced Excel and PowerPoint skills
  • Ability to build and maintain relationships
  • Proactive team player
  • Strong organisational and negotiation skills
  • Independent worker within policy and budget limits
  • Innovative problem-solving skills
  • Eligible for a valid Airside Pass
Decision-making and Skills:
  • Gathers and evaluates information to make informed decisions
  • Anticipates and exceeds customer needs, reinforcing service at all levels
  • Promotes safe behaviour and prioritises health and safety
  • Adapts to global business environments and diverse cultures
  • Understands international business trends and impacts


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