Senior Manager, Customer Experience Lead
2 months ago
We're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.
Key Responsibilities- Develop and execute strategies to drive customer engagement and loyalty
- Lead a team of CX managers and agents to achieve business objectives
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Analyze performance data to identify areas for improvement and implement changes
- Coach and develop team members to achieve their full potential
- Manage the CX complaints process and report to internal and external stakeholders
- Minimum 5 years of experience in leading leaders with demonstrated results
- Minimum 3 years of experience in Contact Center or Financial Services functions
- Proven track record of execution-based results
- Strong analytical skills with ability to turn data into actionable business insights
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple business-critical tasks with pace
- Customer-first mindset with a focus on delivering exceptional customer experiences
At Neo Financial, we offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a competitive compensation package. If you're a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.
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Senior Manager, Customer Experience Lead
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...
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Senior Manager, Customer Experience Lead
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...
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Senior Manager, Customer Experience Lead
3 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeTransforming Financial Services for the BetterAt Neo Financial, we're on a mission to revolutionize the way Canadians experience financial services. As a Senior Manager, Customer Experience, you'll play a pivotal role in shaping the end-to-end journey that our customers experience with us.Your Key Responsibilities:Drive execution within the Customer...
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Senior Manager, Customer Experience Lead
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe are seeking a Senior Manager, Customer Experience to join our team at Neo Financial. As a key member of our Customer Experience team, you will be responsible for driving the end-to-end journey that customers experience with Neo.You will be accountable for building a high-performing team, identifying the tools and resources needed to create a...
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Senior Manager, Customer Experience Expert
5 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleThe Senior Manager of Customer Experience at Neo Financial will be responsible for driving the end-to-end customer journey, ensuring a seamless and exceptional experience for customers.Key responsibilities include building clear goals, leading CX initiatives, and fostering cross-functional accountability.As a proactive leader, you will leverage...
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Senior Manager, Customer Experience Leader
3 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeTransforming Financial Services for the BetterAt Neo Financial, we're on a mission to revolutionize the way Canadians experience financial services. As a Senior Manager of Customer Experience, you'll play a critical role in shaping the end-to-end journey that our customers experience with us.Your Key Responsibilities:Drive execution within the Customer...
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Senior Manager, Customer Experience Leader
3 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeTransforming Financial Services for the BetterAt Neo Financial, we're on a mission to revolutionize the way Canadians experience financial services. As a Senior Manager of Customer Experience, you'll play a pivotal role in shaping the end-to-end journey that our customers experience with us.Key Responsibilities:Drive execution within the Customer Experience...
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Customer Experience Lead
2 days ago
Calgary, Alberta, Canada NRG Full timeWelcome to the exciting world of customer-centric energy solutions. At NRG, we are driven by our passion for creating a smarter, cleaner, and more connected future.We deliver innovative solutions that make our customers' lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob DescriptionMichaels is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.Key...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.Key...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryAs a Customer Experience Manager at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. This includes leading the omnichannel processes, maintaining store recovery standards, and delivering friendly customer service.Key...
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Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryAs a Customer Experience Manager at Michaels, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. You will lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.Key ResponsibilitiesAssist Store...
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Customer Experience Manager
1 month ago
Calgary, Alberta, Canada Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...
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Customer Experience Manager
1 month ago
Calgary, Alberta, Canada Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...
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Customer Experience Manager
2 months ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Customer Experience Manager
2 months ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead the execution of customer-centric strategies to drive sales growth and customer...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead the execution of customer-centric strategies to drive sales growth and customer...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our leadership team, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
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Customer Experience Manager
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our leadership team, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...