Professional Training Developer

18 hours ago


Toronto, Ontario, Canada MSH Americas - Diot-Siaci Group Full time
Job Description

We are seeking a highly skilled and experienced Professional Training Developer to join our team at MSH Americas - Diot-Siaci Group. The successful candidate will be responsible for designing and delivering engaging training programs that stimulate trainees and create other training assets to keep knowledge alive.

The focus of the training will be on customer service, operational procedures, and internal systems. As a key member of our team, you will ensure that learning content and associated activities are current, accurate, and delivered effectively.

You will work closely with managers to determine training needs and schedule training sessions. Your responsibilities will also include updating and maintaining training materials, policies, procedures, and manuals, as well as assisting in the preparation and distribution of training documentation and support materials.

You will conduct seminars, workshops, individual training sessions, and create course catalogues and draft training communications, reports, and statistical summaries. Additionally, you will maintain attendance and other training records and develop ongoing training plans for post-launch, including training curriculum, courses, recommended training environment, audience analysis, and delivery approach by audience.

We offer a competitive salary range of $65,000-$85,000 per year, depending on experience, plus benefits such as wellness accounts and a work environment that values diversity and promotes inclusivity.

To succeed in this role, you should have a post-secondary education in a related field (Adult Education, Training, Human Resources, or Business) or a combination of education and experience. You should also possess strong training, presentation, facilitation, and interpersonal communication skills, as well as knowledge of MS Office Suite, particularly PowerPoint, for producing training materials and presentations.

Required Skills and Qualifications
  • Post-secondary education in Adult Education, Training, Human Resources, or Business
  • ~2 years of experience in a training role in a world-class customer service environment
  • Strong training, presentation, facilitation, and interpersonal communication skills
  • Knowledge of MS Office Suite, particularly PowerPoint
  • Previous instructional design experience is considered an asset
Benefits

We offer a competitive salary range of $65,000-$85,000 per year, depending on experience, plus benefits such as wellness accounts and a work environment that values diversity and promotes inclusivity.



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