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Cash Operations Manager

2 months ago

Sydney, Nova Scotia, Canada Giant Tiger Full time
Job Title: Cash Supervisor

We are seeking a highly motivated and experienced Cash Supervisor to join our team at Giant Tiger. As a key member of our store operations team, you will be responsible for ensuring a high level of customer service, overseeing day-to-day operations, and training and communicating policies and procedures to department Associates.

Key Responsibilities:
  • Ensure a high level of customer service for assigned departments (cash, softgoods, hardgoods or grocery)
  • Oversee the day-to-day operations, including training and communicating policies and procedures to department Associates
  • Complete ordering and replenishment of merchandise
  • Manage a team within the assigned departments while ensuring cross-functional collaboration
  • Ensure execution of the GT System (policies, procedures, standards) by all Associates
  • Take appropriate action and provide recommendations based on analysis of assigned area
  • Lead merchandising activities
  • Prepare and participate in inventory management activities (e.g. cycle counts)
  • Provide input to the Store Owner/Manager into scheduling and quantification
  • Resolve customer complaints quickly and professionally
  • Open and close the store on a rotating basis
  • Actively involved and connected with the store's local community
  • Support the store owner/manager on additional tasks and projects
  • Ensure health and safety policies and guidelines are followed
  • Ensure the checkout work area is kept clean and organized
  • Ensure Loss prevention best practices are followed
  • Ensure compliance of all policies when selling Tobacco and Lottery
Requirements:
  • Proven motivator/team leader
  • Ability to work independently and as part of a team
  • Effective customer service, communication, and interpersonal skills
  • Exceptional planning and organizational skills
  • Strong merchandising and analytical skills
  • 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Stand and/or walk
  • Bend, twist, and squat
  • Lift and/or move up to 18 kg (40 lbs.)
  • Perform tasks involving firm grasping
  • Perform repetitive tasks requiring a range of hand motions
  • Reach above shoulder height and below waist level
  • Operate equipment, including using a ladder
Employee Universal Accountabilities:
  • Ensures a high level of customer service
  • Ensuring health and safety policies and guidelines are followed
  • Ensuring Loss prevention best practices are followed
  • Ensuring compliance of all policies when selling Tobacco and Lottery
  • Ensuring emergency protocols are followed