Client Service Associate

4 weeks ago

Stellarton, Nova Scotia, Canada VON Canada Full time
About the Role

VON Canada is seeking a detail-oriented and customer-focused Client Service Associate to join our Client Service Team. As a key member of our team, you will play a vital role in ensuring the delivery of quality client care and service.

Key Responsibilities
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Process client referrals and updates, respond to phone inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling and administrative duties.
  • Work closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met.
  • Support clients, nurses, and home support workers to ensure delivery of quality care.
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
  • Ensure confidential information is properly protected and not disclosed to third parties.
What We Offer
  • Competitive salaries and vacation time.
  • Tiered benefits, including health, dental, and LTD, and an Employee Assistance Program for eligible employees.
  • A defined benefit pension plan with company contribution for eligible employees.
  • A comprehensive orientation program.
  • Opportunities for skill development, eLearning, and career advancement.
  • Experience with new healthcare technology, such as CellTrak and Procura.
Requirements
  • University/College education preferred, High School Diploma required.
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
  • Proficiency with MS Office programs, Outlook, faxing software, and database management.
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of employment.
Working Conditions and Physical Demands

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying, bending, reaching, kneeling, and other movements that emphasize good body mechanics.

Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

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