Retail Sales Associate

1 month ago

Halton Hills, Ontario, Canada New Balance Full time

About Us:

New Balance is a company that empowers people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.

Job Summary:

We are seeking a Retail Sales Associate to ensure our retail stores operate smoothly and provide exemplary customer service. The ideal candidate will be educated with expert product knowledge and utilize proper selling techniques to assist customers throughout every step of the transaction process.

Key Responsibilities:

  • Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact, Understand the customer's needs, Educate the customer on product features and benefits, Solve any customer problems/answer any questions, and Transact the sale through suggestive selling, multiple selling, and effective closing.
  • Correctly measure and fit customers with appropriate NB product.
  • Inform customers about any promotions we have running.
  • Keep the floor always looking its best – neat, organized, and well stocked.
  • Make sure items are labeled and price marked properly.
  • Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
  • Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Requirements for Success:

  • Must be 18 years of age or older.
  • Should be a people person.
  • Past retail experience preferred, but not necessary.
  • Strong customer service and verbal communication skills.
  • Demonstrated ability to flourish in a team environment.
  • Familiarity with cash register functions.
  • Ability to quickly perform basic math.
  • Willingness to work a flexible schedule that may include weekends and holidays.
  • Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; push or pull 50 lbs. over 200 ft. occasionally; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).

Flexible Work Schedule:

New Balance fosters a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates.

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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