Customer Service Supervisor

4 weeks ago


Winnipeg, Manitoba, Canada Saab Uppal Construction Inc. Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and reliable Customer Service Supervisor to join our team at Saab Uppal Construction Inc.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, ensuring that customer inquiries are resolved efficiently and effectively. The successful candidate will have excellent communication and leadership skills, with the ability to work under pressure and meet deadlines.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure that customer inquiries are resolved efficiently and effectively.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Conduct performance evaluations and provide coaching and feedback to team members.
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
Requirements:
  • 3 years to less than 5 years of experience in a customer service or supervisory role.
  • Secondary (high) school graduation certificate.
  • Excellent communication and leadership skills.
  • Ability to work under pressure and meet deadlines.
  • Reliability and a strong work ethic.
What We Offer:
  • Free parking available.
  • Permanent work term.
  • English language work environment.
  • 35 to 40 hours of work per week.


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