Operations Management Leader

1 month ago

Boisbriand, Quebec, Canada The Brick Full time

Are you a passionate leader with a customer-centric approach? Do you thrive in a dynamic environment and enjoy mentoring teams to success?

The Brick is seeking an experienced Operations Manager to join our growing team. In this role, you will play a vital part in ensuring the smooth running of our store, delivering exceptional customer experiences, and driving operational excellence.

Your Responsibilities:

  • Lead and inspire your team by fostering a positive and collaborative work environment.
  • Develop and implement strategies to enhance merchandising standards, product presentation, and overall store aesthetics.
  • Provide exceptional customer service by addressing concerns promptly and effectively, ensuring complete customer satisfaction.
  • Oversee the recruitment, training, and development of employees, empowering them to reach their full potential.
  • Maintain accurate inventory records, manage stock levels, and ensure efficient order fulfillment processes.
  • Monitor financial performance, analyze key metrics, and implement strategies to optimize profitability.
  • Adhere to all company policies and procedures, promoting a culture of compliance and integrity.

Your Qualifications:

  • Proven experience in a supervisory or management role within a retail environment.
  • A strong understanding of operational best practices, inventory management, and customer service principles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively both independently and as part of a team.
  • A commitment to continuous improvement and a passion for delivering exceptional results.

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