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Service Desk Analyst

2 months ago

Saskatoon, Saskatchewan, Canada WBM TECHNOLOGIES Full time
Job Title: Service Desk Analyst - After Hours Support

We are seeking a highly skilled and customer-focused Service Desk Analyst to join our Multi-Skilled After Hours team at WBM Technologies. As a key member of our Service Desk team, you will provide level 1 technical support to our clients, ensuring a great customer experience through various communication channels.

Key Responsibilities:
  • Provide technical support to clients via phone, email, chat, and online requests.
  • Work collaboratively with clients and specialized technical teams to resolve incidents and service requests.
  • Perform high-level triage and diagnostics to assess problems and troubleshoot.
  • Join our team as a level 1, level 2, or level 3 analyst, with opportunities for skills development and career advancement.
Requirements:
  • Excellent customer service skills with a friendly and curious approach to problem-solving.
  • Strong communication skills, including verbal and written communications.
  • Previous service desk experience providing level 1 technical support, including triage and troubleshooting.
  • Ability to work shift rotations, including evenings, weekends, and statutory holidays.
  • Experience with Active Directory and service desk tools is preferred.
What We Offer:
  • A competitive income and benefits package.
  • A company pension plan and personal development program.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. Only applicants selected for an interview will be contacted. Thank you for your interest in WBM Technologies.