Front Desk Supervisor

4 weeks ago


Saskatoon, Saskatchewan, Canada NPCSandman Hotel Group Full time

We are seeking a highly skilled Front Desk Supervisor to join our team at the NPC/Sandman Hotel Group. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, supervising staff, and ensuring the smooth day-to-day operations of our front desk.

Key Responsibilities:
  • Assist guests with special needs and address customer complaints or concerns
  • Supervise a team of 5-10 staff members and provide guidance and support as needed
  • Perform front desk duties, including checking guests in and out, handling room assignments, and responding to guest inquiries
  • Establish work schedules and ensure that all staff members are aware of their responsibilities
  • Enforce policies and procedures, and develop and implement new policies as needed
  • Conduct training sessions for staff members and provide feedback and coaching as needed
  • Organize and maintain inventory, and ensure that all necessary supplies are available
Requirements:
  • 1-2 years of experience in a similar role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff members
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education an asset

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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