Customer Service and Operations Specialist
2 hours ago
BDC: A Leader in Banking
We are a dynamic organization that is revolutionizing the banking industry. Our mission is to support Canadian entrepreneurs by providing them with the best possible financial solutions.
Job Summary
This role involves delivering exceptional customer service to our clients while maintaining efficient office operations. The successful candidate will be responsible for performing administrative tasks, providing sales support, and collaborating with regional staff to meet client needs.
Duties and Responsibilities
- Assist regional staff with administrative functions such as document production, data entry, and report preparation.
- Maintain relationships with external organizations and promote BDC's financing services to influencers and prospects.
- Prepare proposals, contracts, and other documents according to specific processes.
- Contribute to marketing initiatives by organizing events and activities, and preparing marketing communications.
- Participate in developing the portfolio to identify financing opportunities and create value-added solutions for clients.
Requirements
To succeed in this role, you should have:
- A bachelor's degree in business administration or a related field.
- Experience in customer service with a strong focus on initiative, listening, and identifying sales opportunities.
- Excellent organizational skills with the ability to prioritize effectively and meet deadlines.
- The capacity to adapt to different situations and environments.
- Fluency in English, both written and verbal, with French being an asset.
About BDC
We are proud to be one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. We strive to create a diverse, equitable, inclusive, and accessible environment where all employees can thrive and bring their whole selves to work.
Salary
The estimated salary for this role is $55,000 - $70,000 per year, depending on experience and qualifications.
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