Front Desk Associate

1 month ago


Happy ValleyGoose Bay, Newfoundland and Labrador, Canada 10565 NFLD Inc Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at 10565 NFLD Inc. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, handling room assignments, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Resolve complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, including taking, canceling, and changing room reservations
  • Provide information on hotel facilities and services, as well as points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Follow emergency and safety procedures, including answering the phone and relaying messages
  • Perform light housekeeping and cleaning duties as needed
  • Provide exceptional customer service to ensure a positive guest experience
Requirements
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week

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