Hotel Operations Manager

1 month ago


Happy ValleyGoose Bay, Newfoundland and Labrador, Canada The Labrador Inn Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at The Labrador Inn. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operations of our front desk, guest services, and housekeeping departments.

Key Responsibilities:
  • Supervise and coordinate the activities of hotel staff, including front desk, guest services, and housekeeping teams.
  • Establish and maintain high standards of customer service, ensuring that all guests receive exceptional service and support.
  • Manage and maintain accurate records, reports, and databases, including guest information, room assignments, and staff schedules.
  • Coordinate and implement hotel policies, procedures, and programs to ensure compliance with company standards and regulatory requirements.
  • Develop and maintain effective relationships with hotel staff, guests, and external partners, including vendors and suppliers.
  • Monitor and control hotel expenses, including labor costs, supplies, and services.
  • Perform other duties as assigned by management to ensure the efficient operation of the hotel.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory or management role in a hotel or hospitality environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to maintain confidentiality and handle sensitive information.
  • Physical ability to stand for extended periods, lift up to 25 pounds, and move around the hotel as needed.
Working Conditions:
  • Work in a fast-paced hotel environment with frequent interruptions and deadlines.
  • Work in a team environment with minimal supervision.
  • Work in a clean and safe environment with minimal exposure to hazardous materials.
Personal Suitability:
  • Accurate and reliable with a strong attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and build strong relationships with colleagues and guests.
  • Flexibility and adaptability in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
Health Benefits:
  • Dental plan.
  • Health care plan.


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