Clinical Operations Manager

2 weeks ago

Kingston, Ontario, Canada Bayshore HealthCare Full time

Job Title: Clinical Operations Manager

Job Summary:

As a Clinical Operations Manager at Bayshore HealthCare, you will play a key role in building and strengthening relationships between hospital partners and Integrated Care Solutions. Your focus will be on building and maintaining collaborative relationships with hospital stakeholders, unit staff, and patients to support patient care. You will work closely with the Area Director, Transitional Care Programs, to support the overall clinical operations of the Transitional Care Unit.

Key Responsibilities:

  • Supervise and support field staff to ensure compliance with federal and provincial legislated standards of practice, as well as company policies and procedures.
  • Oversee the clinical operations of the unit and support field staff to ensure that patient assessments, care plans, goals, treatments, and subsequent follow-ups are carried out, and staff have the tools, resources, and skills to carry out their duties appropriately.
  • Work with the Senior Manager to ensure the integration of patient satisfaction initiatives, ensuring that all patient concerns and complaints are satisfactorily addressed and documented in a timely manner.
  • Liaise with hospitals, funders, or Government programs as required.
  • Oversee and assist with human resources, including recruitment and selection, unit orientation and training, discipline, and the probationary/annual performance review of field staff.
  • Liaise with Human Resources and assist with the implementation of Modified Work Programs for field staff.
  • Interpret and implement relevant policies and procedures related to the Transitional Care Unit.
  • Work with internal stakeholders to ensure the unit complies with Occupational Health and Safety Standards, including having active joint health and safety committees, monthly inspections, and reporting incidents as required.
  • Ensure the unit complies with Public Health standards, Ministry of Health directives, and Bayshore policies related to Infection Prevention and Control.
  • Ensure the unit meets Key Performance Indicators.
  • Perform audits and reviews of patient charts, ensuring documentation is complete, accurate, and in line with appropriate college standards and Bayshore Guidelines.
  • Maintain relevant databases with patient and staff information, meeting Bayshore Data Quality Standards.
  • Work with the Area Director to ensure unit costs are within acceptable levels.
  • Participate in business development as appropriate, assisting with the development of contractual agreements for client care and services as required.
  • Participate in strategic planning and market analysis to achieve growth goals.
  • Attend and participate in operational or external meetings as requested.
  • Cross-train staff to cover absences, as needed.
  • Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees, as well as community events.
  • Serve as the on-call manager as required.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participate in proactive Health & Safety activities, notifying immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
  • Maintain confidentiality of client and corporate information, discussing same only with appropriate Bayshore personnel.
  • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.
  • Complete other tasks as requested.

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