Clinical Manager

1 month ago

Kingston, Ontario, Canada Bayshore HealthCare Full time

Job Title: Clinical Manager

Job Summary:

As a Clinical Manager at Bayshore HealthCare, you will play a crucial role in building and strengthening relationships between hospital partners and our Integrated Care Solutions. Your focus will be on developing and maintaining collaborative relationships with hospital stakeholders, unit staff, and patients to support high-quality patient care. You will work closely with the Area Director, Transitional Care Programs, to support the overall clinical operations of the Transitional Care Unit.

Key Responsibilities:

  • Supervise and support field staff to ensure compliance with federal and provincial legislated standards of practice, as well as company policies and procedures.
  • Oversee the clinical operations of the unit and support field staff to ensure that patient assessments, care plans, goals, treatments, and follow-ups are carried out effectively.
  • Work with the Senior Manager to ensure the integration of patient satisfaction initiatives and address patient concerns and complaints in a timely manner.
  • Liaise with hospitals, funders, or government programs as required.
  • Oversee and assist with human resources, including recruitment and selection, unit orientation and training, discipline, and performance reviews.
  • Liaise with Human Resources to implement Modified Work Programs for field staff.
  • Interpret and implement relevant policies and procedures related to the Transitional Care Unit.
  • Ensure the unit complies with Occupational Health and Safety Standards, including joint health and safety committees, monthly inspections, and incident reporting.
  • Ensure the unit complies with Public Health standards, Ministry of Health directives, and Bayshore policies related to Infection Prevention and Control.
  • Ensure the unit meets Key Performance Indicators.
  • Perform audits and reviews of patient charts to ensure documentation is complete, accurate, and in line with college standards and Bayshore Guidelines.
  • Maintain relevant databases with patient and staff information and meet Bayshore Data Quality Standards.
  • Work with the Area Director to ensure unit costs are within acceptable levels.
  • Participate in business development, assist with contractual agreements, and participate in strategic planning and market analysis.
  • Attend and participate in operational or external meetings as requested.
  • Cross-train staff to cover absences as needed.
  • Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees and community events.
  • Serve as the on-call manager as required.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives.
  • Participate in proactive Health & Safety activities and report any risks or concerns to the immediate Supervisor.
  • Maintain confidentiality of client and corporate information.
  • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes.

Job Qualification:

Performance Review:

Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently on at least an annual basis. Input will be sought from the employee, Supervisor, NSC, and ICS team, as well as ongoing client feedback and the extent to which performance meets expectations.

Minimum Qualifications:

  • Exemplifies characteristics of Bayshore HealthCare: compassion, excellence, and reliability.
  • Current license in good standing as a Registered Nurse in the province of Ontario.
  • Graduate of an accredited and approved program.
  • 5-10 years of progressive experience in healthcare, preferably in retirement home, long-term care, and/or home care.
  • Completed Continuing Education Requirements (CEUs) as required by regulation.
  • Demonstrated record of building and maintaining referral relationships.
  • Demonstrated knowledge of the Canadian healthcare system, including OHIP, Public Guardian and Trustee.
  • Knowledge of medical terminology, patient care best practices, and infection prevention and control.
  • Previous discharge planning experience.
  • Ability to provide excellent customer service.
  • Demonstrated ability to work well in a team environment.
  • Working knowledge of business office technologies: PC/laptop with Microsoft Office applications, smartphone, website/internet, email.
  • Ability to read, write, and effectively communicate in English.

Training and Certifications:

  • Overview of ALC Program & Metrics.
  • Data Analytics.

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