Clinical Manager

4 weeks ago

Kingston, Ontario, Canada Bayshore HealthCare Full time

Job Title: Clinical Manager

Job Summary:

As a Clinical Manager at Bayshore HealthCare, you will play a key role in building and strengthening relationships between hospital partners and Integrated Care Solutions. Your focus will be on developing and maintaining collaborative relationships with hospital stakeholders, unit staff, and patients to support patient care. You will work closely with the Area Director, Transitional Care Programs, to support the overall clinical operations of the Transitional Care Unit.

Key Responsibilities:

  • Supervise and support field staff to ensure compliance with federal and provincial legislated standards of practice, as well as company policies and procedures.
  • Oversee the clinical operations of the unit and support field staff to ensure that patient assessments, care plans, goals, treatments, and subsequent follow-ups are carried out, and staff have the necessary tools, resources, and skills to perform their duties effectively.
  • Work with the Senior Manager to ensure the integration of patient satisfaction initiatives, address patient concerns and complaints in a timely manner, and document them accordingly.
  • Liaise with hospitals, funders, or Government programs as required.
  • Oversee and assist with human resources, including recruitment and selection, unit orientation and training, discipline, and the probationary/annual performance review of field staff.
  • Liaise with Human Resources and assist with the implementation of Modified Work Programs for field staff.
  • Interpret and implement relevant policies and procedures related to the Transitional Care Unit.
  • Ensure the unit complies with Occupational Health and Safety Standards, including active joint health and safety committees, monthly inspections, and reporting incidents as required.
  • Ensure the unit complies with Public Health standards, Ministry of Health directives, and Bayshore policies related to Infection Prevention and Control.
  • Ensure the unit meets Key Performance Indicators.
  • Perform audits and reviews of patient charts, ensuring documentation is complete, accurate, and in line with appropriate college standards and Bayshore Guidelines.
  • Maintain relevant databases with patient and staff information and meet Bayshore Data Quality Standards.
  • Work with the Area Director to ensure unit costs are within acceptable levels.
  • Participate in business development as appropriate, assist with the development of contractual agreements for client care and services as required.
  • Participate in strategic planning and market analysis to achieve growth goals.
  • Attend and participate in operational or external meetings as requested.
  • Cross-train staff to cover absences as needed.
  • Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees, as well as community events.
  • Serve as the on-call manager as required.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participate in proactive Health & Safety activities while performing all duties, responsible for notifying immediate Supervisor of any Health & Safety risks or concerns, and responsible for completing Accident Reports for all direct reports who injure themselves on the job within 24 hours of the incident.
  • Maintain confidentiality of client and corporate information and discuss only with appropriate Bayshore personnel.
  • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.
  • Complete other tasks as requested.

Job Qualification:

Performance Review:

Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently on at least an annual basis. Input will be sought from the employee, Supervisor, NSC, and ICS team, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

Minimum Qualifications:

  • Exemplifies characteristics of Bayshore Health Care: compassion, excellence, and reliability.
  • Current license in good standing as a Registered Nurse in the province of Ontario.
  • Graduate of an accredited and approved program.
  • 5-10 years of progressive experience in healthcare, preferably in retirement home, long-term care, and/or home care.
  • Completed Continuing Education Requirements (CEUs) as required by regulation.
  • Demonstrated record of building and maintaining referral relationships.
  • Demonstrated knowledge of the Canadian healthcare system, including OHIP, Public Guardian and Trustee.
  • Knowledge of medical terminology, patient care best practices, and infection prevention and control.
  • Previous discharge planning experience.
  • Ability to provide excellent customer service.
  • Demonstrated ability to work well in a team environment.
  • Working knowledge of business office technologies: PC/laptop with Microsoft Office applications, smartphone, website/internet, email.
  • Ability to read, write, and effectively communicate in English.

Training and Certifications:

  • Overview of ALC Program & Metrics.
  • Data Analytics.

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