Global Customer Success Strategist

6 days ago


Vancouver, British Columbia, Canada Acorn Full time

At Acorn, we're on a mission to transform the corporate learning experience. Our Performance Learning Management System (PLMS) software is designed to ensure that what people learn directly contributes to their exceptional performance in business.

We're looking for a skilled Global Customer Success Strategist to join our team in Vancouver, Canada. In this role, you'll be instrumental in managing customer relationships, ensuring technical success, and helping our customers maximize the value of our PLMS software across North America.

The ideal candidate will have a proven track record of building strong relationships and driving account growth. They should possess excellent communication and problem-solving skills, as well as the ability to manage multiple projects and priorities.

Responsibilities:

  • Manage complex client relationships independently, ensuring high client satisfaction.
  • Advises clients on optimal use of PLMS to enhance their performance.
  • Collaborate effectively with internal teams to ensure successful client implementations and ongoing satisfaction.

Requirements:

  • Customer-focused with 1-2 years' experience managing large enterprise accounts.
  • 3-4 years of experience in customer success, technical support, or similar roles.
  • Experience with AWS or Azure and SQL Skills is required.
  • Degree in Computer Science, Engineering, BCIT Diploma (CIT or CST) Equivalent or experience in a related field.


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