Head of Customer Success Canada

3 weeks ago

Old Toronto, Canada Intuit Inc. Full time

Customer Success Leader Opportunity

Intuit Inc. is seeking a seasoned Customer Success leader to drive growth and retention in Canada. As the Head of Customer Success Canada, you will be responsible for delivering exceptional customer experiences across our products and services.

Key Responsibilities

  • Create and lead the vision and strategy for Canada Customer Success, leveraging customer success as a strategic asset to drive retention and ecosystem growth.
  • Develop and prioritize the Canada Customer Success strategy to deliver on business goals and contribute to the overall growth and success of the market.
  • Promote an advocacy culture and mindset across the organization, emphasizing the importance of delighting customers in everything we do.
  • Lead operational performance of our services and support, meeting experience, OPEX, and performance targets.
  • Provide operational and thought leadership by developing priorities and managing operating mechanisms that drive a highly effective and efficient organization.
  • Engage cross-functionally with key stakeholders in other business units to drive projects and influence decisions and priorities to enable delivery of your Customer Success strategy.
  • Lead a highly engaged workforce through frequent communication, goal setting, performance management, and creating a positive environment of trust, transparency, and clear expectations.
  • Play a key role in the International Customer Success leadership team, responsible for driving strategic initiatives across the group and establishing strong relationships and collaboration to support the success of all regions.
  • Play an integral part on the Canada leadership team, influencing and fostering strong partnerships across the group, such as Marketing, Sales, and Product.

About the Role

This is a unique opportunity to join Intuit Inc. and drive customer success in Canada. As the Head of Customer Success Canada, you will have the chance to make a significant impact on the company's growth and success.

Requirements

  • Proven track record of success and significant experience in a fast-paced organization, leading customer-centric operations and teams.
  • Customer experience advocate with extensive experience of leading customer experience, removing friction, and delivering stellar human and digital customer experiences.
  • Team and talent builder with substantial leadership experience and a proven track record as a talent steward with a history of hiring, managing, and developing a high-performing and engaged team.
  • Boundaryless leader with cross-functional leadership experience, partnering to influence different functions at all levels.
  • Customer champion with a design mindset and demonstrated strengths in designing and improving customer experiences.
  • Strong business acumen and commercial mindset to create opportunities for customers to realize value from our platform to drive loyalty, advocacy, and retention, as well as drive ecosystem revenue growth.
  • Customer success and support expert with demonstrated strength managing or working with customer support organizations and operations, and driving growth and revenue through the power of CS.
  • Change leader with experience in a dynamic work environment, managing and executing complex system and organizational change initiatives.
  • Strong and confident communicator with excellent written and verbal communication skills, including the ability to communicate complex issues simply.

What We Offer

As a member of the Intuit Inc. team, you will have the opportunity to work with a talented and diverse group of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

  • Head of Customer Success, Canada

    5 months ago

    Old Toronto, Canada Intuit Inc. Full time

    As the Head of Customer Success Canada, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services. You will be responsible for leading critical touchpoints in the customer experience, including customer onboarding and launching new service offerings for customers within Intuit’s...

  • Head of Canada

    5 months ago

    Toronto, Canada Thomson Reuters Full time

    **Head of Canada** Reporting to the Head of International. the Head of Canada owns the customer relationships and key financial metrics for the Canadian business across Legal Professionals, Corporates and Tax & Accounting Professionals. This person manages a team of 5 direct reports and oversees a total team of ~100. The role is based in Toronto. **About...

  • Director of Canadian Customer Success and Retention

    3 weeks ago

    Old Toronto, Canada Intuit Inc. Full time

    Unlock Customer Potential as Head of Customer Success CanadaAn exceptional opportunity awaits a seasoned leader to drive customer success, retention, and ecosystem growth in Canada.About the Role:Salary: $175,000 - $225,000 per yearAs the Head of Customer Success Canada, you will oversee the development and implementation of strategies to deliver...

  • Community & Customer Success

    3 months ago

    Old Toronto, Canada Intuit Inc. Full time

    div>As the Head of Customer Success Canada, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services. p>THE ROLEWe are transforming our customer success function from a cost centre to a value driver, playing a pivotal role in driving growth and retention, through delivery of stellar...

  • Head of Canada, Global Transaction Solutions

    3 weeks ago

    Old Toronto, Canada Liberty Mutual Canada Full time

    p>Department: UnderwritingLocation:TorontoReports To:   SVP, Head of Specialties Canada, and Head of Americas Global Transaction Solutions (GTS)Company Overview:Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies...

  • Head of Distribution Canada

    3 weeks ago

    Old Toronto, Canada Aviva Full time

    Head of Distribution Canada This is a great job for someone who has deep knowledge of the Canadian marketplace across all client channels (Insurance, Institutional & Wealth). A bit about the job: We are seeking a strategic, client-centric Head of Canada to join our Global Distribution team. You will report directly to the Chief Distribution Officer and be a...

  • Head of Distribution Canada

    3 weeks ago

    Old Toronto, Canada Aviva Full time

    Head of Distribution Canada This is a great job for someone who has deep knowledge of the Canadian marketplace across all client channels (Insurance, Institutional & Wealth). A bit about the job: We are seeking a strategic, client-centric Head of Canada to join our Global Distribution team. You will report directly to the Chief Distribution Officer and be a...

  • Head of Surety

    6 months ago

    Toronto, Canada Everest Insurance Company of Canada Full time

    Description : About Everest: It’s an exciting time for Everest Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets. Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years...

  • Customer Experience Director, Canada

    2 weeks ago

    Old Toronto, Canada Intuit Inc. Full time

    Lead Customer Success in CanadaWe are seeking a seasoned professional to lead our Customer Success team in Canada. As the Head of Customer Success for Canada, you will be responsible for driving customer retention and growth through delivery of exceptional customer experiences.The ideal candidate has a proven track record of success in leading...

  • Head of Canada, Global Transaction Solutions

    3 weeks ago

    Old Toronto, Canada Liberty Mutual Canada Full time

    Department : Underwriting Location: Toronto Reports To :   SVP, Head of Specialties Canada, and Head of Americas Global Transaction Solutions (GTS) Company Overview: Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian...

  • Head of Canada, Global Transaction Solutions

    3 weeks ago

    Old Toronto, Canada Liberty Mutual Canada Full time

    Department: UnderwritingLocation:TorontoReports To:   SVP, Head of Specialties Canada, and Head of Americas Global Transaction Solutions (GTS)Company Overview:Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies...

  • Head of Sales, Canada

    5 months ago

    Toronto, Canada AirlinePros International Full time

    AirlinePros International, among the leading General Sales Agents in the world, is looking for an experienced, and dynamic person to head sales in Canada. The position will be based out of Toronto along a hybrid working model. **Job Summary**: A great opportunity for you to grow your career in sales and marketing, driving growth for several international...

  • Bilingual Customer Success Advocate

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Customer Success RoleAt Royal Bank of Canada, we are seeking a highly skilled Customer Success Associate to join our team. In this role, you will be responsible for providing exceptional customer service to thousands of entrepreneurs as they build and grow their businesses using our platform.As a Customer Success Associate, you will be the voice of the...

  • Customer Success Manager

    5 months ago

    Toronto, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Head of Marketing

    5 days ago

    Old Toronto, Canada The Subway HR Team Full time

    Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.Why Join Us?At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. Our purpose is about more than the food we serve in our restaurants. It’s...

  • Head of Marketing

    1 week ago

    Old Toronto, Canada The Subway HR Team Full time

    Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.Why Join Us?At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our...

  • Head of Canada

    6 months ago

    Toronto, Canada Thomson Reuters Full time

    About the Role : In this opportunity as Head of Canada, you will be: Achieving sales, revenue, book of business and customer retention results against plan Improving customer net promoter score (NPS) and experience Partnering with segment leaders to set strategic priorities, goals and targets for each sub-segment in Canada Providing thought...

  • Head of Marketing

    5 days ago

    Old Toronto, Canada The Subway HR Team Full time

    Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.Why Join Us?At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our...

  • Customer Success Business Developer

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Unlocking Entrepreneurial PotentialWe are seeking a highly skilled Customer Success Business Developer to join our team at Royal Bank of Canada. As a key member of our organization, you will play a pivotal role in fostering strong relationships with customers and helping them maximize the value of their subscription.

  • Head of SME

    4 weeks ago

    Old Toronto, Canada Airwallex Full time

    Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts,...