Front Desk Representative

3 weeks ago


Milton, Ontario, Canada Biryani Lounge Full time
Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Biryani Lounge. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Provide accurate and helpful information about hotel facilities and services, exceeding guest expectations.
  • Process guests' departures, calculate charges, and receive payments with a smile.
  • Answer telephone calls and relay messages in a professional and courteous manner.
  • Assist guests with special needs, demonstrating empathy and understanding.
  • Provide top-notch customer service, ensuring every guest feels valued and appreciated.
Requirements
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with a standard 40-hour workweek.
  • Fluency in English as the primary language of communication.


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