Customer Service Representative
1 month ago
We are seeking a highly skilled Guest Service Agent to join our team at Nova Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
The ideal candidate will have a strong passion for delivering outstanding service, a positive attitude, and excellent communication skills. If you are a team player who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, ensuring accuracy and attention to detail.
- Manage guest room assignments, including room changes and cancellations.
- Handle guest complaints and concerns in a professional and courteous manner.
- Work effectively as part of a team to ensure seamless service delivery.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Physical ability to stand for long periods and lift up to 10 pounds.
What We Offer:
- Competitive hourly rate.
- Opportunities for advancement and professional growth.
- A dynamic and supportive work environment.
- Staff rates at any of our locations throughout NWT, Saskatchewan, and Alberta.
About Us:
Nova Hotels is a Canadian, family-owned and operated hotel chain and management company based in Western Canada. We are committed to providing our guests with exceptional service and a memorable experience. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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