Sales Operations Manager
5 days ago
We are seeking a highly motivated Sales Operations Manager to lead a team of sales agents in a contact-centre environment. The ideal candidate will have strong planning, organizing, and leadership skills to ensure optimal use of human, financial, and material resources to meet corporate objectives.
About the Role
The Sales Operations Manager will be accountable for leading a team of licensed sales agents to manage the day-to-day activities and providing direction to the team. The role requires experience with sales management, process improvement, and change management to implement and support various initiatives that create efficiencies and generate growth.
Key Responsibilities
- Establish and communicate sales objectives and develop strategies for achieving corporate goals.
- Lead the implementation and launch of sales-related activities and strategic projects.
- Develop strategies to improve contact centre performance.
- Coach and provide direction to sales agents to develop customized strategies to improve agent performance, develop talent, and increase engagement.
- Manage team operations by organizing, planning, and monitoring the optimal use of resources in accordance with the company's strategic objectives.
- Act as a resource person for escalated sales issues.
- Work in close partnership with operations director, operations manager, underwriting, external independent brokers, and account receivables to ensure alignment and customer satisfaction.
- Participate in projects, committees, and task forces to assist in the implementation of action plans.
What You Bring
- At least 2 years of insurance experience required.
- Previous leadership experience is an asset.
- Strong coaching ability and experience implementing team and individual plans with positive results.
- Proven ability to make strategic decisions independently and in a team.
- Excellent communication and interpersonal skills.
- Experience focusing on employee engagement and building strategic internal relationships.
- Ability to assume management of a team within the corporate vision and values.
- Confidence in ability to take risks and implement change.
- Ability to analyze and synthesize data.
- Strong sales orientation.
- Alberta, British Columbia, and Ontario insurance licenses and knowledge are an asset.
- Level 2 insurance license is an asset.
- Bachelor's degree or diploma in business administration or a related field is an asset.
- CIP or FCIP designation is an asset.
Salary for the successful candidate will be between $70,200.00 and $105,400.00, considering prior experience, qualifications, anticipated contribution to the role, location, and internal equity.
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