Store Operations Manager
1 month ago
Shift Leader
Northern Reflections is seeking a Shift Leader to support our store team. The Shift Leader will assist management with store operations, ensuring a seamless customer experience. Key responsibilities include achieving sales results, providing coaching to the sales team, and maintaining visual standards.
Key Responsibilities:
- Assist management in delivering store sales budgets and meeting daily sales goals
- Meet or exceed personal sales targets and key performance indicators
- Utilize Fundamental Selling Skills to provide exceptional customer service
- Maintain store operations standards, ensuring timely processes and efficient transactions
- Promote campaign goals and sell Northern as a brand
- Coach and provide feedback to store associates on productivity measures
- Process customer purchases quickly and accurately
- Demonstrate open, respectful, and courteous communication
- Perform other duties as assigned
Requirements:
- Minimum 1 year retail/customer service experience, preferably in a specialty store with team leadership exposure
- Proven ability to attain or exceed sales goals and demonstrate initiative
- Passion for fashion and ability to build outfits for customers
- Demonstrates flexibility and ability to work flexible hours, including evenings and weekends
- Strong communication skills and ability to work independently
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