Food Service Team Lead
3 weeks ago
Job Summary: We are seeking a skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our high standards of quality and customer service are met.
Key Responsibilities:
- Establish and implement efficient work schedules to meet business needs
- Train and develop staff in job duties, sanitation, and safety procedures
- Estimate and manage inventory of ingredients and supplies
- Hire and supervise food service staff
- Monitor and maintain quality control standards for food and service
- Address customer complaints and concerns in a professional manner
- Maintain accurate records of stock, repairs, sales, and wastage
- Prepare and submit reports as required
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a food service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and under pressure
- Flexibility to work a variety of shifts, including evenings and weekends
Working Conditions:
- Fast-paced environment with a focus on customer service
- Combination of sitting, standing, and walking
Personal Suitability:
- Client focus and excellent communication skills
- Efficient interpersonal skills and ability to work as a team player
- Flexibility and adaptability in a fast-paced environment
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