Data-Driven Hospitality Expert

2 months ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is a global luxury hotel management company, renowned for its exceptional service and commitment to excellence. With over 120 hotels and resorts across 47 countries, we strive to create unforgettable experiences for our guests, residents, and partners.

About the Opportunity

We are seeking a highly skilled Commercial Analytics Manager to join our Corporate Commercial Department. As a key member of our team, you will be responsible for leading the Restaurant and Bar (R&B) analytics roadmap, driving Ancillary revenue growth, and delivering data-driven insights to inform business decisions.

Key Responsibilities
  1. Develop and execute a comprehensive data and analytics strategy for R&B, aligning initiatives with our broader commercial strategy.
  2. Collaborate with IT and the Insights team to design and implement data visualization and dashboarding solutions, ensuring timely and accurate reporting.
  3. Establish key performance indicators (KPIs) to measure the effectiveness of Commercial initiatives within R&B, ensuring alignment across business partners.
  4. Facilitate the successful rollout of the Seamless Reservation Program across all R&B outlets, working closely with Commercial R&B, Digital, and IT teams.
  5. Lead the end-to-end development and implementation of Data & Analytics roadmaps for dining experiences, integrating multiple data assets and systems, and enabling unified reporting via Power BI.
  6. Maintain and enforce data governance policies and procedures across the lines of business, ensuring data quality and integrity.
  7. Collaborate with stakeholders to ensure the integration of analytics into broader business processes across Commercial R&B and Ancillary Products.
  8. Mentor and influence cross-functional teams towards a data-centric approach in decision-making, fostering a culture of data-driven excellence.
Requirements
  • University degree in Hospitality, Business, Marketing, or related field preferred.
  • 7+ years' experience in analytics, insights, or marketing and sales, with previous experience in Hospitality an asset.
  • Applied experience in business performance and competitive analysis, with expertise in data manipulation, analysis, and transformation.
  • Proficient in Python, R, SQL, or other programming languages, with experience in data visualization and dashboarding (Power BI, Tableau).
  • Expert in Microsoft Office software (Word, Excel, PowerPoint, Access), with strong ability to synthesize complex data into actionable insights and strategic plans.
  • Ability to lead through influence, driving projects to completion in a cross-functional environment without direct authority.
  • Strong ability in developing strategic roadmaps that align with organizational goals and commercial strategy.
  • In-depth knowledge of data management systems, database principles, and modern analytics tools.
What We Offer

As a Commercial Analytics Manager at Four Seasons Hotels and Resorts, you will have the opportunity to work with a global luxury hotel management company, driving Ancillary revenue growth and delivering data-driven insights to inform business decisions. You will be part of a dynamic team, working closely with IT, Insights, and Commercial R&B teams to drive business success.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced analytics professional, looking to join a global luxury hotel management company, please submit your application.

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