Customer Service Representative

1 month ago

Mississauga, Ontario, Canada Arterra Wines Canada Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arterra Wines Canada. As a key member of our Ontario Customer Support team, you will be responsible for providing exceptional day-to-day customer service to our internal and external customers.

Key Responsibilities:

  • Provide timely and effective communication with customers via email and other channels.
  • Receive and process incoming orders from Ontario Licensee customers.
  • Enter orders into our system in a timely and accurate manner, meeting MDC requirements.
  • Process orders for multiple divisions of Arterra Wines Canada.
  • Coordinate pickups from Consignment and reconcile Direct Delivery Orders daily.
  • Manage stock levels for Domestic and Import products and advise on inventory issues.
  • Collaborate with the Ontario On Premise Manager and Sales Team on customer service initiatives.
  • Report quality concerns from Licensee customers to the Quality Control Manager.
  • Maintain accurate filing for all Licensee customers.
  • Support the day-to-day operations of the OTC team, aligning with and supporting the DC.
  • Optimize work processes and document through Standard Operating Procedures, ensuring ISO compliance.
  • Process customer returns in a timely and effective manner.
  • Prepare daily orders and carrier logs.
  • Reconcile monthly imports invoices for accounts receivable.
  • Work closely with MDC Supervisors and Shipping Coordinators.
  • Cross-train to support the Customer Service Team.

Requirements:

  • Minimum 2 years of customer service experience.
  • High school diploma.
  • Proficient in Excel and data processing.
  • Ability to work independently and as part of a team.
  • Multi-tasking and goal-oriented.
  • Aptitude to learn and attention to detail.
  • JDE experience is an asset.

What We Offer:

  • Competitive salary and bonus.
  • Comprehensive benefits and pension plan.
  • Product allowances and safe ride home program.
  • An organization that cares about corporate social responsibility.
  • Tuition reimbursement program.
  • Training and development programs.
  • An opportunity to learn about the world of wine.

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